Batteries Plus Reviews

I will not Recommend anybody to buy a vehicle battery the warranty sucks my battery died and I only had 8A so they terminator my warranty And you would have to have 10A for your warranty could be good they denied me From getting A replacement Battery

Battery going dead on pixel phone, called battery plus was told no problem, they could do it. Person on phone said things never go wrong. Called them 3 hours later and informed me they broke my 800.00 phone. But they'd replace it with a used one, REALLY? ALL MY INFO AND PICTURES AND DOCUMENTS GONE. or they give me 85.00 check. Don't be fouled these people apparently ARE NOT TRAIN CELL PHONE TECHS. never been so played as a fool before, then again what was I thinking.
1,000 dollars later I had to buy new phone, thanks a lot Battery Plus!!#

Do not buy from this company...sold me Dead battery..they would not fix replace o repair..for my alarm system battery.
Buyer beware.

These guys were rockstars, going the extra mile to help me out. I purchased 3 AGM batteries for my boat and they only had 2 in stock. It looked like the 3rd would be delivered in about 30 days. Jay, the manager, called around and finally found a 3rd battery, 4 hours away, and had it shipped within a couple of hours.
Thats how you build customer loyalty!

Purchased two Duracell Ultras for two different vehicles. They haven't performed well. Noticed both vehicles would begin to be sluggish starting after only a few months, no matter the weather. One was replaced after just over a year by BPB because it was testing weak. My mechanic checked the other one and said it was getting ready to be replaced, yet it was less that two years old as well. I drive a lot, these vehicles don't sit around and I know what to do if they are going to sit. At this point I don't trust the product's quality. In addition, I've been buying other products there for 20+ years and had good customer service experience. Today when I went to get another battery to replace the replacement battery (which wasn't covered any longer so I purchased yet another since my truck was dead) I mentioned that the problem is with two separate vehicles so there seems to be an issue. The young manager didn't want to hear that, she wanted to explain what I must be doing wrong. I've been buying cars and batteries and living in Minnesota longer than she's been alive. I know batteries, and I know retail. She lost a customer with that nonsense.

We visited the Arlington, WA store on 3-27-21 and were assisted by Tina M. This was after calling the day before to determine the store had what we needed before driving the required 60 miles. Tina is the TOTAL professional and does it all!!! We purchased a battery for our 2012 Toyota Camry. Tina not only conducted the business transaction, but installed the battery while we waited. Thank you Tina for your assistance and great customer service.
Roger & Melinda

Well, this was my first/last time ever trying to purchase from this company and all because ONE guy I spoke with on the phone who SEEMED to care about helping me find a battery for my car never called me back. It would've been a $300 sale. I guess they do not want my business. It's truly a shame how we AMERICANS allow businesses to treat customers...it really is.

Have used this store for many items and repairs over he years. Always, helpful, friendly and professional. Good with replacing watch batteries. Today was special due to the excellent and efficient job of replacing an auto battery by Aaron. I'll continue to use these people for my needs and suggest you consider them as well

I would give them a zero if I could. I bought an expensive, higher rated, battery ($237.00 worth) for my car in December of 2020. Fast forward to February 2021 and the sub zero weather hit. My new battery was dead as it gets. I jumped the thing and ran errands for the next few hours never turning the vehicle off for fear of not starting again. The last errand was back to the 135th Metcalf store where I purchased it. They "tested" it and said it was fine and refused to replace under warranty. Less than 60 days old! My advice, buy at Costco. My Son did and 16 months after purchasing it would not start. They replaced it on the spot with a brand new battery, no question. I knew I should have gone there instead! What this franchisee needs to learn is good customer service pays big, recurring dividends and makes for a loyal customer, for life. Poor customer service means for each event, that customer is going to tell multiple people about their experience. Bad news travels faster than good resulting in lost future revenue and customers No, not every unhappy customer will take the time to write a review like this one, but they will take the time to share their experiences with your business, many times over with many people. This is called word of mouth. I know I will. Bottom line- Go anywhere but Batteries Plus

Don't bother placing an order for anything they are going to bring in from another store. For the second time, I placed an order for an out of stock item. And for the second time, our of two, they don't seem to be able to get the item into their store. Pretty worthless employees as a company. It takes months for them to actually make it happen, and only with you calling again, and again.
After sending a message through Facebook to the national level, I finally received a call from a fairly high up, ranking customer service person, who understood that the store, the manager, the employees were falling short. Heads rolled, employees were retrained, the issue was resolved, and kudos to Batteries Plus, for getting me my bulbs, and improving their system.

I bought an X2 Power battery for my car from Batteries Plus and was offered a $30 mail in rebate. They requested proof of purchase so I included a photocopy of the receipt. They wrote and said they won't honor the rebate unless I send in the original receipt. The store said for me to keep that original receipt for warranty purposes. Considering the receipt was from one of their stores, I can't believe they had no way of verifying it. I have bought all my batteries from them for over 25 years. never again.

Battery Warranty - don't bother buying a car battery here. If it goes dead before the two year warranty they will find a way to NOT honor their warranty. Advanced Auto is the best place...they will replace the battery if it dies before the three year warranty!